Flashcards
A technician has been called to resolve an issue with a desktop computer in a training facility. The computer appears to boot properly to the desktop, but applications take five minutes to load. While using the application, pop-up messages and other windows appear on the desktop. Which of the following should be the best NEXT troubleshooting step?
Remove the computer from the network
A system administrator would like to remove the TFTP Client in Windows 10. Which of the following Control Panel options would be the BEST choice for this task?
Programs and Features
A user has noticed a Bluetooth device is currently connected to their tablet, but they don't recognize the make or model of the connected device. Which of the following would be the FIRST step for troubleshooting this issue?
Remove the Bluetooth device
A user has recently been assigned a new tablet, but each time she tries to read emails the tablet reboots. The user has reinstalled the email client, but the problem continues to occur. Which of the following would be the beat NEXT troubleshooting step?
Run a hardware diagnostic
A computer technician has been asked to verify a set of new Group Policy settings on computers at a remote site. Which of the following command should be used to validate the last policy update on the systems?
gpresult
A system administrator needs to modify the Linux group associated with
a file. Which of the following would provide this functionality?
chown
A user has brought their laptop to the help desk because of an issue
during startup. The laptop screen remains black when powering on, and
no status lights appear on the system. The user is traveling tomorrow to a
remote site in another country and needs the laptop while they are on the
road. Which of the following would be the best NEXT choice?
Provide the user with the option to repair, replace, or rent a new system
A home user provides numerous online presentations during the day, but
the power in their area is not stable and there will often be short power
outages. Which of the following would help with this issue?
Battery backup
A system administrator is planning to upgrade two physical servers in the corporate data center to external cloud-based platforms. Which of the following would provide information on connectivity and the plans for remote site access?
Change scope
A system administrator is concerned about the security of devices in the field and would like to encrypt all data on company laptops. Which of these Windows features would provide this functionality?
BitLocker
A user has just installed a driver update from a laptop manufacturer. After
restarting, their system shows a Windows Stop Error before the login
prompt is displayed. Each subsequent reboot causes the same error to be
displayed. Which of the following should the system administrator follow
to BEST resolve this issue?
Perform a System Restore
The available storage space on a user’s workstation is running low, and
some updates are failing due to insufficient drive space. Which of the
following would be the BEST way to increase drive space until a larger
storage drive can be installed?
Set the paging file size to zero
A technician is troubleshooting a Windows 10 computer performing
very slowly when moving from one application to another. Which of the
following utilities would allow the technician to view real-time resource
activity?
Task Manager
An attacker has gained access to a password hash file. Which of the
following will the attacker use to obtain the passwords?
Brute force
A server administrator needs to create a folder on a Windows server to
store weekly status report documents. Which of the following command line
tools would provide this functionality?
md
A desktop administrator is troubleshooting a laptop computer
experiencing slowdowns and delays during normal operation. There are
many icons displayed in the Windows taskbar, and an error message on
the screen shows “Out of memory or system resources.” Which of the
following troubleshooting steps would be the BEST way to address
this issue?
Use Task Manager to close applications
A desktop administrator is removing a virus from a laptop computer
in a shared lab. The computer has been removed from the network and
the System Restore feature has been disabled. When the administrator
attempts to update to the latest anti-virus signatures, the anti-virus utility
disables itself. Which of the following would be the best NEXT step?
Boot to Safe Mode and use signatures downloaded from a separate computer
A Windows 10 computer is displaying a series of error messages during
the startup process. A technician has been dispatched and would like to
view more information about the errors without restarting the computer.
Which of the following utilities would provide the technician with more
details?
eventvwr
An app on a user’s corporate smartphone has stopped updating. Which of
the following would be the BEST way to resolve this issue?
Restart the smartphone
A technician has been asked to replace a faulty adapter card in a server.
The technician doesn't have an anti-static strap, but they have removed
the server from a power source. Which of the following would be the
BEST way to safely complete this repair?
Periodically touch the server's metal chassis
Which of the following would be the BEST choice for a system
administrator to manage an Active Directory database?
PowerShell
A user has started their computer and received this message on the
screen:
“Your important files are encrypted. If you want to decrypt all of your
files, you need to pay.”
A desktop administrator has confirmed the user can no longer access his
desktop, and none of his installed applications are available in the system
menus. Sam notices that a payment link is posted at the bottom of the
screen. Which of the following would BEST describe this scenario?
Ransomware
A desktop technician has received a complaint that a remotely-hosted
application has stopped working. The technician believes that a network
outage at the application provider is the root cause of the issue. Which of
the following tools would be the BEST choice to confirm the location of
the outage?
tracert
Performance Based Questions